Your Ultimate Guide to Property Maintenance
The responsibilities that come with being a property manager may feel endless at times. There is rent to collect, units to fill, paperwork to be filed, and most importantly property maintenance to be taken care of.
Property maintenance encompasses all of the tasks and responsibilities that are required to properly upkeep a building. When a building is not properly maintained, you run the risk of costly problems arising.
At PRQ Exteriors, we have worked with numerous property managers over the years and have seen a wide range of issues related to property maintenance. Today, we are excited to share the PRQ Exteriors Ultimate Guide to Property Maintenance Services with you. Below we will discuss why property maintenance is important and share our property maintenance best practices.
Why are property maintenance services important?
Poorly maintained properties create numerous issues for the property manager. Buildings in disrepair can lead to things as serious as illness and injury, lawsuits, and negative reviews. The most relevant reasons to have property maintenance services in place include:
Increased Property Value
A well maintained property holds on to its value (or sees an increase in property value) much better than an unkempt property. Poorly maintained properties are not easily resold or rented. A poorly maintained property also brings down the value of the surrounding buildings.
Happy Neighbors and Tenants
Neighbors and tenants alike are frustrated by poorly kept properties. Equipment, appliances, and fixtures that are in disrepair may even violate lease terms, HOAs, and community association guidelines.
Maintaining and repairing property whenever an issue arises helps to decrease repair and replacement cost in the longterm. If you notice that something on your property needs fixing, take action immediately to prevent more costly repairs.
In addition to costing more in the long run, delaying repairs often leads to more significant damage that requires more time and attention. Deal with problems as they arise to save yourself time in the long run.
Property Maintenance Best Practices
In order to keep your building in top working order and to provide your customers five-star customer service, you should always:
Maintain a Property Maintenance Checklist
One of the most important pieces of property maintenance service is prevention. It is much easier to keep something in working order than it is to repair it. Provide your maintenance team with a weekly, monthly, and seasonal checklist that includes scheduled maintenance and inspections.
Provide 24/7 Emergency Service
Not all tenant issues need to be dealt with immediately, but things such as burst pipes or malfunctioning heaters absolutely do. Keep a few members of your maintenance staff on call 24/7 to ensure a timely response to maintenance emergencies.
Respond to All Requests in a Timely Manner
Keep tenants satisfied by responding to all non-emergency requests within one business day. Your response should include any additional questions you need answered, a timeline of when you will be out, and direct contact information. Share status updates with the tenant for any ongoing repairs.
Schedule Routine Maintenance
It is important to schedule routine maintenance for items like cleaning out rain gutters, changing air filters, and landscaping. Inform tenants of when you will be performing this maintenance in advance so they can plan their schedules accordingly.
Maintaining a property can sometimes seem like a daunting responsibility, there is so much to be done and never enough hours in the day to take care of it all. If you are feeling overwhelmed by property maintenance, try implementing our best practices to help make the responsibility more manageable.
If you are a property manager, the PRQ Exteriors team would love to hear from you. Share your top property maintenance tips with us in the comments below!
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