The Claim Process Made Simple

If we’ve identified damage that qualifies for insurance coverage, the first step is opening a claim with your insurance provider. This is simply letting them know that a storm event has affected your property. PRQ guides you through this call so you know exactly what to say and what to expect next. Once the claim is filed, your insurance carrier will assign an adjuster to inspect your roof. We’ll stay in close communication during this stage, making sure the claim is properly documented and that the process moves smoothly right from the start. Our role from day one is to help you avoid confusion, delays, and unnecessary back-and-forth with insurance.

Once your claim has been approved and we are preparing for installation, we’ll schedule a brief Labor Meeting—typically via Zoom. The purpose of this meeting is to review the project details, confirm color selections, discuss access to the property, and outline what to expect on installation day.

We’ll walk through things like driveway clearance, pets, landscaping considerations, delivery timing, and where materials will be staged. This step ensures our crews can work efficiently and respectfully while protecting your home and property throughout the process.

The main goal of the Labor Meeting is clarity. When everyone knows what to expect, the installation goes smoothly and stress-free.

Before installation day, your roofing materials will be delivered to your home, typically placed neatly in the driveway or another agreed-upon staging area. We’ll notify you in advance so you know exactly when to expect the delivery, and we’ll make sure the supplier places the materials in a safe and convenient location.

At this stage, we also collect any initial deposit required by your insurance carrier or contract. We’ll review the invoice with you so you understand exactly what’s included. Transparency and communication are key—no surprises.

This step ensures your project is fully prepared and financially aligned before work begins.

On installation day, our crew arrives early and gets to work removing your old roofing system and installing the new one to manufacturer and code standards. We protect your landscaping, windows, siding, and outdoor belongings throughout the process.

A thorough cleanup is part of the job—not an afterthought. This includes magnets for nails, sweeping, debris removal, and preparing the home to look as good (or better) than when we arrived.

Professional workmanship and a clean property are the standards we hold ourselves to.

Sometimes, the initial insurance estimate doesn’t include every necessary item required to properly restore your roof. When this happens, PRQ prepares and submits supplemental documentation to your insurance company. This may include photos, code documentation, manufacturer specs, and itemized costs.

This step ensures your project is fully covered, not underfunded. It’s part of how we advocate for homeowners and ensure proper restoration—not shortcuts.

With the project completed and insurance reconciled, we collect the final payment. This may include the remaining insurance funds and/or deductible, depending on your policy.

We’ll review your final project documents with you so everything is clear and closed out properly. Our goal is to make this step simple, clear, and well-organized.

If your home has solar panels, they will need to be temporarily removed before the roof can be replaced. PRQ coordinates this entire process with certified our solar technicians who specialize in safe panel removal and reinstallation. The system is carefully detached, documented, and stored securely until the new roof is complete.

Once the roof has passed inspection, the solar array is reinstalled and re-commissioned to ensure proper function and energy production. If your solar system has monitoring software, we’ll confirm it’s connected and reporting correctly.

This is a routine part of roof replacement for solar homes, and PRQ manages the scheduling, documentation, and quality control to minimize downtime and protect your investment.

Our role is to be your advocate. We will meet your insurance adjuster at your home, on the roof, to ensure a thorough and accurate assessment. We act as a second set of expert eyes, pointing out all storm-related damage, not just to the shingles, but also to vents, gutters, and other components that the adjuster might overlook. This ensures that the scope of work approved by your insurance company is comprehensive and that your property is restored to its pre-storm condition correctly.

This is a very common scenario, and you will not have to pay the difference. Initial insurance estimates often miss key components required by local building codes or use outdated pricing. When this happens, we handle the entire process for you by submitting a supplemental claim. We communicate directly with the insurance company, providing the detailed documentation, photos, and local code requirements to justify the additional costs. Our expertise is in ensuring your insurance provider covers the full cost of a proper, code-compliant roof replacement.